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ServiceNow CIS-HAM Certification Exam is a valuable credential for professionals who want to demonstrate their expertise in hardware asset management with ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification validates a candidate's technical skills and knowledge in managing hardware assets and helps them advance their career in this field. By obtaining this certification, candidates can enhance their job prospects and gain recognition in the industry as a ServiceNow HAM expert.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q96-Q101):

NEW QUESTION # 96
From where can you publish catalog items? (Choose two.)

A. From a model
B. From an asset record
C. From the model category
D. From a user record
E. From a vendor item

Answer: C,D

NEW QUESTION # 97
What role is required to use the Hardware Model Normalization Overview dashboard?

A. asset
B. ham_user
C. ham_normalization
D. asset_manager
E. ham_admin

Answer: A

NEW QUESTION # 98
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

A. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
B. Activate HAM and then re-run the scheduled FSM jobs
C. No configuration is required: asset tasks automatically activate behind the scenes
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

Answer: C

Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. Reference:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration

NEW QUESTION # 99
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

A. Replacement parts
B. Maintenance agreements
C. Warranty costs
D. Storage costs

Answer: A,B

Explanation:
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
* Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
* Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
* Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
* Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
References:
* Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
* Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
* Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.

NEW QUESTION # 100
What is the process of restructuring data to maintain consistency?

A. Integration
B. Normalization
C. Service Mapping
D. Discovery

Answer: B

Explanation:
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. Reference: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management

NEW QUESTION # 101
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