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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q10-Q15):

NEW QUESTION # 10

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 11

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 12

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 13
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. End users cannot snooze the alerts.
C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E. Only non-hybrid employees can receive end user alerts directly on their device.

Answer: A,C,D

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 14
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. Automated ticketing streamlines & expedites repairs with high-quality support
B. Ability to monitor the entire customer fleet of HP and non-HP devices
C. 24x7 remote support in all countries where HP provides coverage
D. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E. Availability for purchase throughout the entire product lifecycle

Answer: A,C,D

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 15
......

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